Our policy lasts 30 days. If 30 days have gone by since your delivery date, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please see the exchanges section if the item arrived damaged or defective, or if you have received the incorrect product.
To initiate your return, we require a receipt or proof of purchase, such as your order number.
Rug samples cannot be returned.
You must submit a support ticket to initiate your return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Restocking fees do not apply, you'll be refunded the purchase price and applicable sales tax.
Sale items will be refunded in the same amount as their sale price, not their regular price.
There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us by submitting a support ticket.
If your order does not arrive, or arrives incomplete, please notify us within 5 days of the delivery date based on the tracking information, and we will help resolve the issue.
Please inspect the packaging of the item before you accept the item from the carrier. If the packaging or the item appears damaged when it arrives, you should take pictures of the damage and refuse delivery. Please submit a support ticket within 5 days to notify us of the issue so a claim can be filed.
We only replace items if they are defective, damaged, or incorrectly shipped.
If you need to exchange it for the same item, please submit a support ticket. We will arrange return shipping for the damaged/defective/incorrect item and cover all associated costs.
You may also chose to receive a refund for the item instead of a replacement, if you prefer.
Please do not send your item back to the "ship from" address.
A return address specific to each item will be provided upon approval of your return request.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $50, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please submit a support ticket if you wish you have your order cancelled. Order cancellation is not guaranteed, but we'll work our best to complete your request.